DemoDemo.com Releases
Flash Tutorials For The Web Hosting Industry

(Toronto, Canada - September 14, 2002) - DemoDemo.com produces logo-branded
Flash tutorials that web hosting companies can include in their Help Desk and
Customer Service areas. Rather than just sending in another support ticket,
their customers can now watch step-by-step cutting edge Flash tutorials to answer
their questions.

The web hosting industry as a whole is estimated to rise from 10.3B in 2001
to a staggering 46.9B in 2006. As a result, greater competition will necessitate
more efficient and streamlined operations in order to survive. One of the major
expenses in operating a web hosting company is Customer Support. Typically,
web hosts will see approximately 50% of their budget go towards handling customer
enquiries that range from support tickets to telephone calls to direct email
communication. Many customer enquiries deal with the routine and seemingly simple
tasks such as email setup, subdomain management, changing passwords, etc.

In an effort to assist web hosts to significantly reduce their overall customer
support costs, DemoDemo.com has released Flash tutorials for the Help Desk
and Customer Service area. Rather than combing through FAQ pages, customers
will be able to see dynamic movies where they are taken through tasks step-by-step.
They may pause and /or replay the movie using the playback control bar. All
tutorials are branded with the web host's logo or banner.

"...we were one of the first to use these when they first came out and
our support questions pertaining to these items have dropped in half..."
says Robert Brody, CEO of GWDHosting.com. Provided that the links to the tutorials
are clearly displayed in the Help area, customers will in fact tend to answer
their own questions by watching the movie that addresses their enquiry. As a
result, web hosts will see a marked drop in the overall number of support enquiries
they receive.

These innovative tutorials address the most commonly asked questions and include
use of the most popular end-user control panels on the market today. If a web
host has specific needs that are not included in the pre-produced tutorials,
DemoDemo.com also offers custom tutorials and presentations tailored to the
web host's individual requirements.

While at present DemoDemo.com is focusing on the web hosting industry, they
have plans to address several other industries that would benefit from online
tutorials and presentations. Although the current movies are non-interactive,
future projects will include elements such as dynamic polls and surveys, active
links, sound and other user controlled features.

DemoDemo.com falls under the corporate umbrella of TP Marketing International.
Located near Toronto, Canada, TP Marketing owns and operates a number of web
properties primarily related to web hosting and webmaster resources. For further
information, please contact:

Vito F. Ceniti, CEO
TP Marketing International
26 Cluster Oak Place
Brampton, Ontario
Canada L6R 1T8
Tel: 905.790.7441
Fax: 905.791.1199
email: info@DemoDemo.com

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