ResellerConnection.com:As an entire company devoted to web hosting resellers, what does Matrix Reseller offer a prospective reseller that competing hosting companies don't? In other words, why should a reseller choose Matrix?
Vortech Hosting: Simply put, Service and Support. Without good customer service and support we would not have nor be able to keep the large reseller client base we have today. Reseller clients represent the most knowledgeable and technically proficient percentile of the internet community. We as a company must meet or exceed the expectations of such a distinguished client base. Constant communication via phone, email, message boards and instant messaging services allow us to give this high level of support while also enabling us to grow and learn with our customers.
ResellerConnection.com:Matrix Reseller has experienced enormous growth in a very short amount of time. What's the secret? How has Matrix gained market share so rapidly while keeping its clients happy?
Vortech Hosting: We are all very pleased with the past years sales and company growth. While it would be fair to say our plan pricing versus features offered has much to do with our success, we still feel like the fabric that holds it all together is the way we treat our clients. We still treat each new client like the very first Vortech client. Fast support, no canned answers and personalized service are also keys to success in this industry.
In Hollywood they say your only as good as your last performance, in this industry your only as good as your last unhappy client. If our clients are happy, were happy and will continue to succeed in the future.
ResellerConnection.com:Matrix offers the Cpanel and H-Sphere control panels to its resellers. Why did you choose these two products from the list of competing web hosting automation tools?
Vortech Hosting: Honestly we've tried everything. We have found things we like in just about every panel available. H-Sphere was an easy choice due to the built in billing features and support for both Windows and Unix type hosting platforms.
Cpanel has always been very popular in this industry and with all of the great new skins and features available we just couldn't ignore the potential. We have used Cpanel and Web Host Manager for years on our Vortech virtual plans and felt now is the time to add this great system to our Matrix plans. Cpanel on a BSD server could quite possibly be the most reliable and stable reseller system available and we intend to deliver exactly that.
